Whether you’re moving in or moving out with Orbit Energy, you’ll need to get in touch to let them know. If you’re moving house, one thing you need to think carefully about is your energy provider. If you have another bill query, you can use the live chat feature on Orbit Energy’s website or call 03. If you have a prepayment meter, you can top up by taking your electricity key or gas card to: All you need is your account number (which you can find on your bill) and your card details. If you need to make extra payments, you can do so through your online account or by using the ‘Quick Pay’ service on their website. With Orbit Energy, there are a number of different ways you can pay your energy bills: They’ll send your new key or card in the post or you might be able to pick one up from your local PayPoint.īear in mind that you might have to pay for each replacement.
There’s no need to panic it’s just as easy to get a replacement.Īll you have to do to get a new electricity key or gas card is call Orbit Energy on 03 and ask for a new one. Losing your top-up key or card is easy to do, but can be stressful. The reader will come from TMA and you’re entitled to ask to see their ID when they arrive to make sure they’re genuine. Orbit Energy might also send out a meter reader every now and then to make sure the readings they have are accurate. You’ll receive a reminder every month to submit your meter readings so you don’t forget and you might even win a prize for doing so, including money off your energy bills. Submitting meter readings every month can seem like a boring task, but it has to be done to make sure you’re being paid the right amount for your energy.Īs an online-only energy company, there are two ways you can submit your meter readings to Orbit Energy: As always, we’ve got you covered!įirst of all, what do you want to talk about? We’ve got all the Orbit Energy contact numbers you’ll need all in one place. If you have a problem with your energy and need to get in touch with your provider, it can be tough finding the right person to talk to.
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